Read Receipts

In Outlook, you can set up a message so that each recipient has the option of notifying you that they have read your message. Often used with urgent or very important messages.

You can also have their ISP notify you that it has received the message and delivered to their Inbox. A sure fire way to know the email has landed.

Why the difference?
The Read receipt is up to the human to respond and sometimes humans have attitudes. (Smile) But the delivery receipt is dependent on the non-emotional ISP server to respond with, "Delivered successfully at date and time."

Let's face it, people play games. By sending both, at least you know if it landed, but if they say they didn't get it, then it might have landed in their junk email. Have them check all their folders. Give them the benefit of the doubt, then resend the message if necessary.

Here are the steps to add a READ or DELIVERY receipt...

Outlook 2013 and 2016
1. In a new message, on the Tags group, select the
Request a Delivery Receipt or the Request a Read Receipt check box,
or select both.

Outlook 2007 and 2010
1. In a new message, on the Options tab, in the Tracking group, select the
Request a Delivery Receipt or the Request a Read Receipt check box,
or select both.